Jira client desk6/3/2023 ![]() Free – Jira Service Management is free for up to 3 agents and comes with limited functionality.Plan pricing varies depending on the number of agents you have and is charged monthly or annually (you can choose): With efficient reports and dashboards, you can monitor and hone your team’s work.įour plans are available for Jira Service Management Cloud. Go through customer satisfaction reports to better understand your user base.This reduces the need to engage with an agent and promotes self-service. By leveraging Confluence as a knowledge base, employees can respond to and settle incoming requests speedily.Halp, a Jira integration, helps develop a two-way sync between conversations in Microsoft Teams or Slack and Jira Service Management.By bringing together information technology (IT) support and development teams, Jira Service Management enables easy collaboration and rapid incident and issue resolution. ![]() ![]() Use automated escalation rules to alert appropriate team members and avoid SLA breaches.
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